Acceptance of Terms

These Terms of Service (“Terms”) govern the use of the SarasX platform provided by Saras Ennovations Co., Ltd. (“Saras Ennovations”, “we”, “our”, or “us”).

By accessing or using SarasX, you (“Customer” or “you”) agree to these Terms. If you do not agree, please do not use our services.

1. Scope of Services

SarasX is an enterprise resource planning (ERP) platform available as:

• A licensed on-premise deployment, or
• A private cloud deployment on customer infrastructure, or
• A cloud-hosted service (“SarasX Cloud”)

The specific scope, modules, fees, and deployment model are defined in the applicable quotation or commercial agreement.

2. License & Access Rights

3. Fees & Payment

All fees are defined in the applicable quotation.

• Fees are exclusive of applicable taxes.
• Payment terms are as stated in the Quotation.
• Support and subscription fees are billed annually unless otherwise agreed.
• Failure to pay fees may result in suspension of services.
• Late payments may incur interest at 1.5% per month or the maximum permitted by law.

4. Support & Maintenance

Support services include:

• Bug fixes
• Security updates
• Periodic version upgrades

Support scope is defined in the applicable quotation or SLA.

Support fees are fixed for the first thirty-six (36) months from production go-live. Thereafter, Saras Ennovations reserves the right to review and revise support fees with prior notice.

5. Data Ownership

Customer retains ownership of all business data entered into SarasX.

Saras Ennovations does not claim ownership of Customer data and will access it only as necessary to provide services.

For SarasX Cloud deployments, appropriate security measures and backup procedures are maintained.

Upon termination of cloud services, customers may request export of their data in a standard format.

6. Customer Responsibilities

Customers agree to:

• Provide accurate and lawful data
• Maintain appropriate security credentials
• Use SarasX in compliance with applicable laws
• Not attempt to reverse engineer, copy, or misuse the software

7. Intellectual Property

SarasX and all related software, documentation, and intellectual property remain the exclusive property of Saras Ennovations.

Customers are granted a limited license to use SarasX as defined in these Terms, but do not acquire any ownership rights.

8. Availability

For SarasX Cloud deployments, we aim to provide high-availability managed hosting on enterprise-grade infrastructure with a target uptime of 99.9%.

Service interruptions may occur due to maintenance, updates, or factors beyond reasonable control.

9. Warranties

SarasX is provided on a commercially reasonable basis.

Except as expressly stated, the platform is provided “as is” without guarantees of uninterrupted or error-free operation.

10. Limitation of Liability

To the maximum extent permitted by law:

Saras Ennovations shall not be liable for indirect, incidental, or consequential damages, including loss of profit or business interruption.

Total liability shall not exceed the fees paid by the Customer in the twelve (12) months preceding the claim.

11. Suspension & Termination

We may suspend or terminate access if:

• Fees remain unpaid
• The platform is misused
• Security risks are identified

Subscription services may be terminated according to the agreed commercial term.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Saras Ennovations is established, without regard to its conflict of law principles.

13. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of SarasX constitutes acceptance of the revised Terms.