SarasX (“SarasX”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal data and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, process, and safeguard information when you access our website, platform, and related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide to Us

When you interact with our Services, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Billing and payment information
• Account registration details
• Communications and support requests

The specific scope, modules, fees, and deployment model are defined in the applicable quotation or commercial agreement.

B. Information We Collect Automatically

When you access our website or platform, we may automatically collect:

• IP address
• Device type and browser information
• Operating system
• Usage data and interaction logs
• Cookies and similar tracking technologies

C. Customer Data (Platform Data)

When customers use the SarasX platform, they may upload business data (“Customer Data”), which may include operational, financial, or employee information.

Customer Data:

• Remains the property of the customer.
• Is processed solely for the purpose of providing the Services.
• Is not sold, rented, or used for advertising purposes.

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain our Services
• Process transactions and manage subscriptions
• Respond to inquiries and provide customer support
• Improve system performance and user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

We do not sell personal information.

3. Legal Basis for Processing

Where applicable, we process personal information based on:

• Contractual necessity
• Legitimate business interests
• User consent
• Legal compliance obligations

4. Data Sharing and Disclosure

We may share limited information to the extent necessary for the service, with:

• Cloud hosting providers
• Payment processors
• IT service providers
• Professional advisors
• Regulatory or legal authorities (if required by law)

All service providers are required to maintain appropriate security safeguards.

We do not sell, rent, or trade personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect information, including:

• Secure private cloud infrastructure
• Dedicated database architecture (where applicable)
• Encrypted data transmission
• Encrypted daily backups
• Role-based access controls
• Disaster recovery protocols

While we maintain high security standards, no system can guarantee absolute security.

6. Data Retention

We retain personal information and Customer Data only for as long as necessary to:

• Provide Services
• Fulfill contractual obligations
• Comply with legal requirements

Upon termination of Services, Customer Data may be retained for a limited period to allow export, after which it will be securely deleted in accordance with our data retention policies.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data

Requests may be submitted using the contact details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze website usage
• Enhance user experience

Users may control cookies through browser settings.

9. International Data Transfers

Where data is transferred across jurisdictions, we implement appropriate safeguards to ensure adequate protection of personal information.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of the Services after changes indicates acceptance of the updated policy.